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ERP Business Analyst


ERP Business Analyst

Location: Unit 101- 25 King Edward Street, Coquitlam, BC, Canada

Department: Information Technology

Are you looking for something more than just a job? Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in your career?

As one of world’s leading, and fastest-growing home furnishing retailers, we know what it takes to build a satisfying career.

JYSK is seeking an ERP Business Analyst to join our IT team on a permanent full-time basis. Under the supervision of the Director of Information Technology (IT), the ERP Business Analyst is responsible for supporting Microsoft Dynamics NAV 2009 R2, including Retail, Finance and Warehouse / Distribution Center functionality.

The ERP Business Analyst is responsible for assisting colleagues with developing new processes, identifying areas for opportunity, training colleagues on existing functionality, gathering requirements for change requests, and writing development requests. The ERP Business Analyst will provide on-going to support for the application, as well as participate on projects related to the ERP System to support corporate initiatives.

The Role:

As an ERP Business Analyst, you will be responsible for:

  • The performance and stability of the ERP Application
  • Handling all Escalations for ERP Application issues
  • Works with other Business Leaders to identify and prioritize areas for improvement related to the ERP Application
  • Maintains the Product Roadmap for Microsoft Dynamics NAV and related technologies.
  • Developing KPI’s to measure system performance and establish measurement criteria
  • Supports other department teams with reconciliations, analysis and ERP data-driven tasks
  • Supporting data modelers and report designers with understanding the ERP data-schema in application contexts
  • Communicating changes and releases that impact the functionality of the ERP Application to the impacted colleagues and parties
  • Coordinating system enhancements and changes across impacted stakeholders
  • Delivering training on application functionality to support colleagues in other departments
  • Administering the ERP Application and maintain key application configurations
  • Managing work activities of outside contractors working on the ERP Application
  • Leading and assembling Cross-Departmental teams to accomplish business goals Demonstrating hands-on technical aptitude enabling direct oversight, problem-solving leadership and participation for complex business problems, process modeling and operational troubleshooting
  • Develop, maintain and manage relationships with internal and external stakeholders such as stores, senior management, consultants and vendors

What you bring to the role:

  • Bachelor’s Degree in a related field of study
  • Three or more years’ experience with Microsoft Dynamics NAV 2009 R2
  • Two or more years’ experience in the Retail Industry in a Business Analyst or equivalent role
  • Strong analytical, verbal/written communication and presentation skills
  • Ability to perform tactically while planning strategically
  • Ability to re-engineer processes, form policies, and develop and implement new strategies
  • Proven experience building and maintaining lasting relationships with key business partners, vendors and customers
  • Self-starter; able to work independently and without supervision or direction
  • Strong problem identification and problem resolution skills
  • Ability to work with a global resource network, across multiple time zones
  • Advanced knowledge of Microsoft Excel
  • Working knowledge of LS Retail / InfoStore
  • Working knowledge of Finance and Accounting principles
  • Working knowledge of Unified Commerce / Omni-Channel principles
  • Basic knowledge of Development/Programming Concepts
  • Exposure to Project Management Frameworks/Disciplines (PRINCE2, PMI, Agile or Waterfall)
  • Exposure to Process Modeling Concepts/Tools (UML, Visio, or Kanban)
  • This role requires moderate travel (10-30%). Travel may be required to other countries for conferences and vendor meetings as well

What this role brings to you:

  • Competitive Pay
  • Benefit Package
  • Staff Discount
  • Opportunities for Learning & Career Advancement
  • Being part of a dynamic culture that provides you with the autonomy to have an impact!


If this sounds like an opportunity for you, come join JYSK and experience it for yourself!

JYSK is an equal opportunity employer.


Thanks for your interest in JYSK! Due to a high volume of applications, only those applicants selected for an interview will be contacted. Best of luck!

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