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Call Centre Customer Care Representative


Call Centre Customer Care Representative

Location: Canada

Department: E-Commerce Department

JYSK Canada has been growing its footprint in the world of eCommerce, store count, and market share when many other retailers are shrinking. As we have grown in visibility the number of customers we interact with on a daily basis has grown significantly. This growth has created the need for a more holistic approach to how approach service. We are in the process of building a Customer Care Centre that will be responsible for the customer no matter the channel they come to us, be it social media, email, web site chat or through the phone. This is an exciting opportunity to be part of the multi channel world of retail that is no longer the future, but is now here to stay.

The Right Candidate:

  • Bilingual (French/English) both written and spoken (preferred)
  •  Experience in a customer service environment
  • Experience resolving customer issues
  • Is able to work flexible hours including weekends
  • Has strong computer skills are absolutely necessary. Proficient in M.S. Office, Excel and Online Shopping, Browsing etc.
  • Has a positive and cheerful attitude while working under pressure, handling all kinds of client behavior in a calm and professional manner.
  • Is Customer focused and detail oriented
  • Has ability to connect with customers and make suggestions to save problem sales
  • Has teamwork and cooperative attitude
  • Is professional in verbal and written communication
  • Is friendly spontaneous and quick thinking
  • Is consistent in presentation of a professional image, both on the phone and in email response.
  • Has problem solving and communication skills
  • Adheres to deadlines and delivers quality work
  • Contributes in training or orienting other staff on office policies and procedures
  • Has experience in an e-commerce setting (considered an asset)

The Role:

As a Customer Care Representative for JYSK, you will be responsible for:

  • Customer service duties including answering customer queries via email, chat, phone and social media, problem solving and providing detailed information on new products, order timelines etc.
  • Assisting customers with sales, in-store pickups and returns.
  • Successfully communicating with stores to successfully complete online orders.
  • Informing customers about the product range, availability, orders and delivery
  • Accessing customer issues and suggest appropriate solutions
  • Checking inventory of items and product using our system
  • Performing duties on daily basis such as printing orders, checking specifications and all related requirements
  • Preparing and planning for all issues such Credit card verification, addresses, emails and phones

JYSK Canada is committed to creating a diverse environment and is proud to be an equal opportunity employer. This principle applies to all aspects of employment, including recruitment, selection, transfer, promotion and all other conditions of employment. As a company, we have developed l programs and policies that address and recognize our objective to ensure that our work environment remains free of discrimination and harassment of any kind and promotes and recognizes the diverse backgrounds of our Colleagues. JYSK Canada will accommodate both internal and external applications throughout the hiring process. 

All employment decisions at JYSK are based on business needs, job requirements and individual qualifications. All qualified applications will receive consideration for employment without regard to race, national or ethnic origin, colour, religion, age, sex, gender, sexual orientation, gender identity/expression, marital status, family status, disability or a conviction for which a pardon has been granted or a record suspended.  We consider all applications on the basis of individual qualification for the particular position and we do so without regard to any unrelated factor and/or characteristic.

JYSK Canada is committed to the value of equal employment opportunity for all Colleagues and the innovation that diversity creates in the work environment. We welcome and encourage applications from individuals with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the hiring process.