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Customer Care Manager


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Customer Care Manager

Location: Canada

Department: E-Commerce Department

One of the world’s fastest-growing retailers, Jysk was first established in Denmark in 1979. The company now brings Quality for Less to customers in 50 countries at over 2,550 stores and online in Canada at jysk.ca. With over 22 000 colleagues that share a passion for Scandinavian design, our products range from furniture to accessories, including mattresses, bedding, home décor, and outdoor patio products that will enhance any living space at an affordable price.

JYSK Canada has been growing its footprint in the world of eCommerce, store count, and market share when many other retailers are shrinking. As we have grown in visibility the number of customers we interact with on a daily basis has grown significantly. This growth has created the need for a more holistic approach to how approach service. This is an exciting opportunity to be part of the multi channel world of retail that is no longer the future, but is now here to stay.

The Right Candidate

  • Has experience in an e-commerce setting.
  • Has experience 2 years of management experience.
  • Has strong computer skills are absolutely necessary. Proficient in M.S. Office, Excel and Online Shopping, Browsing etc.
  • Has a positive and cheerful attitude while working under pressure, handling all kinds of client behavior in a calm and professional manner.
  • Is customer focused and detail oriented
  • Has ability to connect with customers and make suggestions to save problem sales
  • Has teamwork and cooperative attitude
  • Is professional in verbal and written communication
  • Is friendly spontaneous and quick thinking
  • Is consistent in presentation of a professional image, both on the phone and in email response.
  • Has problem solving and communication skills
  • Adheres to deadlines and delivers quality work
  • Contributes in training or orienting other staff on office policies and procedures

The Role

As a Customer Care Manager for JYSK, you will be responsible for:

  • Managing front-line CSRs to fulfill customer service duties including answering customer queries via email, chat, phone and social media, problem solving and providing detailed information on new products, order timelines etc.
  • Managing CSRs in assisting customers with sales, in-store pickups and returns.
  • Ensure that all online orders are successfully communicated to the stores.
  • Ensuring that CSRs are informing customers about the product range, availability, orders and delivery
  • Accessing customer issues and suggest appropriate solutions
  • Managing inventory of items and product using our system
  • Performing duties on daily basis such as printing orders, checking specifications and all related requirements
  • Preparing and planning for all issues such Credit card verification, addresses, emails and phones

What We Offer

  • Competitive Pay
  • Benefit Package
  • Colleague Discount
  • Opportunities for Learning & Career Advancement
  • A fun and respectful workplace

More Great Information!

Thanks for your interest in JYSK! Due to a high volume of applications, only those applicants selected for an interview will be contacted.

Best of luck with your search! Follow us online for MORE opportunities!

JYSK Canada is committed to creating a diverse environment and is proud to be an equal opportunity employer. This principle applies to all aspects of employment, including recruitment, selection, transfer, promotion and all other conditions of employment. As a company, we have developed l programs and policies that address and recognize our objective to ensure that our work environment remains free of discrimination and harassment of any kind and promotes and recognizes the diverse backgrounds of our Colleagues. JYSK Canada will accommodate both internal and external applications throughout the hiring process.
All employment decisions at JYSK are based on business needs, job requirements and individual qualifications. All qualified applications will receive consideration for employment without regard to race, national or ethnic origin, colour, religion, age, sex, gender, sexual orientation, gender identity/expression, marital status, family status, disability or a conviction for which a pardon has been granted or a record suspended.  We consider all applications on the basis of individual qualification for the particular position and we do so without regard to any unrelated factor and/or characteristic.
JYSK Canada is committed to the value of equal employment opportunity for all Colleagues and the innovation that diversity creates in the work environment. We welcome and encourage applications from individuals with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the hiring process.

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