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Customer Care Manager


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Customer Care Manager

Location: Canada

Department: E-Commerce Department

Customer Care Manager – Head Office

JYSK Canada has been rapidly building its footprint in the world of Ecommerce. As we have expanded both in stores and online, the number of customers we interact with on a daily basis has grown significantly. This growth has created an exciting opportunity for a Customer Care Manager with opportunities to grow within the company.

The Customer Care Manager will lead a team of customer care agents, and in partnership with the executive team have significant influence on the strategic growth of the department.

One of the world’s fastest-growing retailers, JYSK was first established in Denmark in 1979. The company is in over 50 countries with over 2,600 locations, with 62 stores in Canada, and online at JYSK.ca. JYSK’s thousands of colleagues share a passion for Scandinavian inspired design, with products ranging from furniture to mattresses, bedding, home décor, and outdoor patio and garden products to enhance any home at exceptional value.

 

The right candidate has the following skills and experience. 

  •  Customer Care management with Ecommerce experience.
  •  Ability to work cross functionally, setting an example with teamwork and a customer first approach.
  •  An energetic positive attitude, showing calm leadership while working under pressure.
  •  Excellent problem-solving skills and is professional in verbal and written communication.
  •  Adheres to deadlines and delivers quality, detailed work.
  •  Has strong hiring, training and coaching abilities and a proven ability to grow future leaders.
  •  The ability to understand, live, and coach on JYSK core values.
  •  Strong computer skills are necessary. Proficient in M.S. Office, advanced Excel, warehouse management software, order management software, customer contact ticketing, and ecommerce systems.
  •  Bilingual French English is an asset but not required.

The Role 

As the Customer Care Manager for JYSK, you will be responsible for:

  •  Creating an innovative strategic plan for the Customer Care departments future growth.
  •  Meeting and exceeding pre-determined KPI’s with a Customer First mindset.
  •  Ensuring the delivery of a world class customer experience via all channels by managing front-line customer care agent duties including answering queries via chat, social media, email, and phone.
  •  Managing customer care agents in assisting customers with online and offline purchases, deliveries, in-store pickups, and returns.
  •  Working closely with Store Operations and the ECommerce team to bring the best possible multi-channel experience to JYSK customers.

What We Offer 

  •  Competitive Pay
  •  Benefit Package
 

More Great Information!

Thanks for your interest in JYSK! Due to a high volume of applications, only those applicants selected for an interview will be contacted.

Best of luck with your search! Follow us online for MORE opportunities!

JYSK Canada is committed to creating a diverse environment and is proud to be an equal opportunity employer. This principle applies to all aspects of employment, including recruitment, selection, transfer, promotion and all other conditions of employment. As a company, we have developed l programs and policies that address and recognize our objective to ensure that our work environment remains free of discrimination and harassment of any kind and promotes and recognizes the diverse backgrounds of our Colleagues. JYSK Canada will accommodate both internal and external applications throughout the hiring process.
All employment decisions at JYSK are based on business needs, job requirements and individual qualifications. All qualified applications will receive consideration for employment without regard to race, national or ethnic origin, colour, religion, age, sex, gender, sexual orientation, gender identity/expression, marital status, family status, disability or a conviction for which a pardon has been granted or a record suspended.  We consider all applications on the basis of individual qualification for the particular position and we do so without regard to any unrelated factor and/or characteristic.
JYSK Canada is committed to the value of equal employment opportunity for all Colleagues and the innovation that diversity creates in the work environment. We welcome and encourage applications from individuals with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the hiring process.

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