Bilingual IT Support Specialist
Department: Information Technology
One of the world’s fastest-growing retailers, JYSK was first established in Denmark in 1979. The company now brings Quality for Less to customers in 50 countries at over 2,600 stores and online in Canada at jysk.ca. With a passion for Scandinavian design, our products range from furniture to accessories, including mattresses, bedding, home décor, and outdoor patio products that will enhance any living space at an affordable price.
JYSK is seeking a talented Bilingual (French/English) Technical Support Specialist, to join our IT Operations Team in Coquitlam, BC on a full-time, permanent basis.
Under the supervision of the IT Operations Manager, the Technical Support Specialist team member is responsible for handling first line helpdesk tickets for email and phone.
The IT Help Desk team member will log tickets when phone calls come into the helpdesk and also escalate based on ticketing processes.
As a member of the IT Operations Team, the Help Desk Team member will work to create, improve and organize documentation for Help Desk.
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What We Offer
Please note: reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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JYSK Canada is committed to creating a diverse environment and is proud to be an equal opportunity employer. This principle applies to all aspects of employment, including recruitment, selection, transfer, promotion and all other conditions of employment. As a company, we have developed l programs and policies that address and recognize our objective to ensure that our work environment remains free of discrimination and harassment of any kind and promotes and recognizes the diverse backgrounds of our Colleagues. JYSK Canada will accommodate both internal and external applications throughout the hiring process.
All employment decisions at JYSK are based on business needs, job requirements and individual qualifications. All qualified applications will receive consideration for employment without regard to race, national or ethnic origin, colour, religion, age, sex, gender, sexual orientation, gender identity/expression, marital status, family status, disability or a conviction for which a pardon has been granted or a record suspended. We consider all applications on the basis of individual qualification for the particular position and we do so without regard to any unrelated factor and/or characteristic.
JYSK Canada is committed to the value of equal employment opportunity for all Colleagues and the innovation that diversity creates in the work environment. We welcome and encourage applications from individuals with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the hiring process.