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Distribution Center Delivery and Customer Service Specialist


Distribution Center Delivery and Customer Service Specialist

Location: Canada

Department: Distribution Centre

Here at JYSK, one of the world's fastest growing retailers, it can be a smile, remembering a name, or maybe even just a wave at the end of the day. Perhaps it’s an unwavering desire to know about every product found within our walls and on our shelves. But whatever it is for you, we want to empower you to feel confident in unleashing it. Because at JYSK, we know that the difference in our associates is what makes the difference for our customers.

As a member of the JYSK Distribution Center team you will work under general supervision and be part of a team that is responsible for ensuring timely delivery of JYSK products to predetermined customers. This will involve following specific route instructions, reviewing orders prior to delivery, loading and unloading trucks, and providing exceptional customer service to our external customers.


Also, you will also be able to operate all forms of Material Handling Equipment and perform daily tasks as required and outlined below.

Operational Tasks

Delivery Driver must demonstrate:

  •  Conduct pre and post-trip vehicle inspections and documents appropriately.
  •  Pack and load products onto trucks according to company’s specifications.
  •  Maintains ongoing daily communication with route dispatcher that includes documenting delivery status, recording mileage, fuel costs, and   daily issues.
  •  Unloads and delivers customer products safely with no damage as per client expectations.
  •  Top-notch in-home customer service that includes wowing our customers with the ability to readily problem-solve.
  •  Recognizes and adapts appropriately to cultural differences in the workplace, including modes of behaviour and interactions among colleagues   and customers.
  •  Action taken promptly – accidents and incident reporting within regulatory requirements and following workplace procedures.
  •  Ability to complete work systematically and without injury to self or others, or damage goods, equipment or vehicles involved in delivery.
  •  Follows the procedure manual for all warehouse processes and work instructions required to maintain high levels of inventory and location   accuracy. Identifies discrepancies to the DC Supervisor or DC lead.
  •  Accurately completes routine documentation, such as pick sheets, manifests, and unload lists;
  •  Performs a variety of physically demanding general labor duties according to standard work instructions, such as manually loading and   unloading goods from a trailer.
  •  Demonstrates accuracy and efficiency in the execution of standard DC processes such as receiving, picking, packing, shipping, checking and   loading customer orders and products;
  •  Assists new colleagues in learning DC processes - picking; loading; pallet checks; pallet replenishment; put-away and receiving.
  •  Contributes to an environment where JYSK culture is a strong and living reality that embraces the diversity of coworkers and customers.
  •  Demonstrates and maintains a skill set capable of operating a variety of equipment used in a warehouse environment. Examples include but   are not limited to: scanners, computers, scales, pallet jacks, a variety of motorized material handling equipment such as forklifts, clamps,   power jacks, walkies and reach trucks.
  •  Follows all company Health and Safety policies and maintains a clean workplace.
  •  Follows all company policies in s to property and equipment.
  •  Proactive in accident & incident prevention.
  •  Performs duties as required based on the needs of the business. 
  •  Full Class 5 Driving License (no restrictions).
  •  Clean Drivers Abstract.
  •  Minimum 1 year professional and/or delivery experience and 1 to 2 years’ experience of warehouse and material handling equipment   experience.
  •  Good knowledge of the GVRD and Fraser Valley road systems and navigation
  •  Ability to pass a criminal record check.
  •  Strong customer-oriented professional disposition combined with a positive attitude.
  •  Valid license pertaining to material handling equipment and ability to be certified in house
  •  Excellent communication in English (verbal and written).
  •  Proven ability to work well both independently and as part of a team.
  •  Capable of working in a fast-paced environment with time-sensitive deadlines.
  •  Strong attention to detail and safety regulations.
  •  Ability to lift product up to 25 lbs. to shoulder height, and drive for long periods of time.

Warehouse Colleague responsibilities and duties: Qualifications

You must be willing to work a flexible schedule that includes nights, weekends, and holidays; this is critical to support the needs of the business and is subject to change.

Does this sound like an opportunity for you?
If helping people comes to you as naturally as smiling, then our customer-facing career opportunities may be a perfect fit you. Please note applications will only be accepted online and only those candidates under consideration will be contacted.

The physical demands described here are representative of those that must be met by a Colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Work requires moderate physical effort and use of motor skills requiring manual dexterity.  While performing duties of this job, the Colleague will regularly sit, stand, walk, stoop, kneel and crouch.  Colleague will frequently lift, sort, carry, and place merchandise and supplies of varying sizes weighing up to 20 kg without assistance and over 20 kg with team lifting.  Work requires climbing up and down ladders, and working at heights.

JYSK Canada is committed to creating a diverse environment and is proud to be an equal opportunity employer. This principle applies to all aspects of employment, including recruitment, selection, transfer, promotion and all other conditions of employment. As a company, we have developed l programs and policies that address and recognize our objective to ensure that our work environment remains free of discrimination and harassment of any kind and promotes and recognizes the diverse backgrounds of our Colleagues. JYSK Canada will accommodate both internal and external applications throughout the hiring process.

All employment decisions at JYSK are based on business needs, job requirements and individual qualifications. All qualified applications will receive consideration for employment without regard to race, national or ethnic origin, colour, religion, age, sex, gender, sexual orientation, gender identity/expression, marital status, family status, disability or a conviction for which a pardon has been granted or a record suspended.  We consider all applications on the basis of individual qualification for the particular position and we do so without regard to any unrelated factor and/or characteristic.
JYSK Canada is committed to the value of equal employment opportunity for all Colleagues and the innovation that diversity creates in the work environment. We welcome and encourage applications from individuals with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the hiring process.